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FAQ
Where is the hotel located?
The hotel is found in the center of Florence, in a tranquil green oasis near Piazzale Michelangelo and a few minutes from Palazzo Pitti. One can reach Ponte Vecchio through the Boboli gardens.

Do you have a restaurant?
Yes.

Are the prices indicated per person, or per room?
The prices indicated are per room, per day, and include buffet breakfast, taxes, and services.

What are the check-in and check-out times?
Check-in: 2 PM at the latest
Check-out: by 12:00 noon.
Our guests can leave their bags with us both before check-in and after check-out.

What happens if my arrival at the hotel is going to be very late?
Our reception is open 24 hours a day and our staff is always ready to welcome you.

Which are the accepted credit cards?
We accept all the major credit cards: American Express, Visa, MasterCard, Diners Club, JCB, Carta Si.

What other methods of payment are accepted?
Cash naturally. It is also possible to pay in advance with a bank transfer or postal order.

Is breakfast included in the price?
Yes, we offer our guests a delicious buffet breakfast. Breakfast is served from 7:15 until 10:00 AM.

On what floors are the rooms?
The rooms are distributed on 4 floors. The building has an elevator.

What services does one find in the rooms?
All the rooms have air conditioning and heating at no additional cost. There is a safe, LCD satellite TV, telephone with a direct line and a mini-bar. In the bath there are hand towels, soaps, shower caps, and a hair dryer.

Are there non-smoking rooms?
Yes, the majority of the rooms are non-smoking.

Are there rooms for the disabled?
Yes, we have 2 rooms for the disabled. Additionally, all the common areas are reachable without stairs.

Is there a telephone/ TV in the room?
Yes, all the rooms have satellite TV and are furnished with a direct external line.

Is it possible to pay the bill on arrival?
Yes, it is possible to settle the cost of the stay at check-in.

How far is the railroad station from the hotel?
The train station, Santa Maria Novella, is about 10 minutes by taxi.

How far is the airport?
The airport Firenze Peretola is 7 km from the hotel, about 20 minutes by taxi. A taxi from the airport costs about 20-25 euro.

Is it possible to rent a car on the premises?
The major auto rental companies can be found in the area, so it is very easy to rent a car, and our staff will be glad to help.

Does the hotel have a parking area?
The hotel has an internal parking area.

Does the hotel have internet access available?
Yes, there is a computer with an ADSL internet connection near the hall that we make available at no charge to our guests. In addition, Wi-Fi connection is available at no charge in the rooms so you can navigate with your laptop.

Is it possible to reserve tickets for museums or a tour of Florence through the staff of the hotel?
Yes, our staff will be happy to reserve tickets for the most important museums and tours of Florence. We remind you that visitors to the Uffizi Museum and the Gallery of the Accademia are advised to reserve a few days in advance to avoid a long wait.

Are pets allowed?
Yes, if of small size.
 
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